Physiotherapy Drop-in Clinic reaches milestone

Pictured are NHS Western Isles physiotherapy staff with Mary, the 3,000th patient to attend the Drop-in Clinic (fourth from right).
Pictured are NHS Western Isles physiotherapy staff with Mary, the 3,000th patient to attend the Drop-in Clinic (fourth from right).
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NHS Western Isles’ Physiotherapy Department welcomed the 3,000th patient to the Physiotherapy Drop-in Clinic this month, exactly three years after it was first launched.

Mary Sutherland/Kettings from Back was the 3,000th patient to attend the clinic on September 15 in Western Isles Hospital, Stornoway.

The Physiotherapy Drop-in Clinic was first launched as a three-month pilot in September 2008. The pilot was deemed to be so successful that the service was introduced on a permanent basis in December 2008.

The clinic now runs between 3pm and 4.45pm on Thursdays in Western Isles Hospital. Clients can refer themselves to the Drop-in Clinic, no appointment needed, without having to see a GP first. People invited to drop-in for a consultation include those suffering from back pain, neck pain, recent injuries (strains or sprains), joint or muscle pain, urinary stress incontinence, sciatica/trapped nerve or those with arthritic conditions.

Drop-in Clinic patient satisfaction surveys over the past three years have continuously demonstrated extremely high levels of satisfaction with the service. In the most recent survey, conducted during summer 2011, 98% of respondents said the clinic met their expectations, and 96% were happy with the consultation and advice received. Patients regularly described the service as ‘excellent’ and said that they felt fortunate to have access to a drop-in clinic.NHS Western Isles Physiotherapy Manager Sheila Nicolson, said: “Since we launched the service three years ago, patient feedback has been consistently positive. We were delighted to welcome Mary as the 3,000th client to attend the clinic; she described it as a great service to offer the Western Isles population.”

She added: “The most important thing is that patients are satisfied with the services we provide, and I’m extremely encouraged that our patients are happy with what we do, and that the service has gone from strength to strength over the past three years. Thanks to all the hardworking staff in the Physiotherapy Department as we couldn’t run this service without our dedicated staff!”