The David MacBrayne Group Ltd, the main ferry operator serving the Clyde and Hebrides, today (October 14, 2013) published its latest annual report and accounts.
Group Chairman, David McGibbon said: “This has been yet another successful year for the company that has seen us pick up several industry awards for customer excellence.
Our core business of providing ferry services in the Clyde and on the west coast remains profitable and reliability, punctuality and customer satisfaction on all our routes remains high.”
However, inclement weather last summer impacted on total passenger numbers and revenue, profits and staff numbers were all down on 2011/12 figure after the Group failed to win the re-tender of the Northlink Ferry contract to service the Orkney and Shetland routes last year.
The report highlighted:
· Vehicle numbers carried increased from 1.1 to 1.2 million
· Profits down from £3.6 million to £2.1 million.
· Revenue down from £201 million to £157 million.
· Grants received from the Scottish Government down from £121.8 million to £87 million
· Workforce down from 1667 to 1374.
· Passenger numbers down from 5.2 million to 4.8 million
Mr McGibbon said: “I’m looking forward to the coming year that will see several new initiatives coming on stream. Work is progressing to improve our customers’ experience of our services including the revamp of our ticketing and online booking system and introduction of wi-fi across the fleet.
“Our rolling programme of boat replacement also continues with the MV Loch Seaforth on schedule for the Ullapool-Stornaway route next year and our two new innovative diesel hybrids MV Hallaig and MV Lochinvar also due to enter service in the coming months,” he said.
The annual report can be viewed at www.david-macbrayne.co.uk/reports