Demand for Tesco’s new online grocery shopping service has been so high that the store are struggling to cope – however the Stornoway manager has assured customers that they are working hard to meet the needs of all customers.
Earlier this year the company committed to continuing the home delivery service, as well as rolling out the Dot com service, but some customers are now concerned this service is facing cuts.
When contacted by the Gazette, a spokesperson for Tesco said they were currently asking customers for their views through a survey and would adjust their service to meet the needs identified.
Store Manager Kevin Poke said: “Our customers whether near or far are our priority and that’s why when we launched our Tesco Dot Com service we agreed with the existing home-delivery shoppers that we would continue this service for them.
“However, we’re very aware that we have a number of loyal customers that are currently unable to use Dot Com due to slots being unavailable. We’re working towards getting more resource to meet the exceptional demand.”
“We’re also working hard to design the service that all our customers need and deserve.
“That’s why, from last week, we asked our home-delivery customers to fill out a short survey so we can make sure our service suits their needs. As always, we are so grateful for their continued custom, patience and willingness to try new ways of shopping.”
It is understood that Tesco are still recruiting for more staff for the service and are hoping to secure an extra van.
The geography of Lewis and Harris makes it challenging for the regular booking system to manage and it is hoped the teething problems will soon be ironed out.