western Isles MSP Alasdair Allan has today (Thursday) contacted the Head of Scottish Affairs at BT about the recent on-going problems with broadband connections to the Stornoway area.
Alasdair Allan commented: “For the last couple of days it would seem a large part of the Stornoway area has been without a BT internet connection, something which has affected a considerable number of homes and businesses.
“To make matters more frustrating when you eventually get through to BT on the phone they admit that the department dealing with technical issues is “non-customer facing”, something which they have explained to me means that they do not speak to anyone whom a BT customer is likely to be able to get hold of on the phone.
“I have taken this matter up with the Head of Scottish Affairs at BT this morning by phone, who has undertaken to look into this issue.
“It is important this matter is resolved quickly for all the homes and businesses which to date have had little information about when services will resume.”