New post office could be delayed

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The Post Office is excited about the launch of a new counter service in Balivanich, but reports say its opening will be delayed.

The Post Office is excited about the launch of a new counter service in Balivanich, but reports say its opening will be delayed.

The service was due to launch at 1pm on Wednesday, October 28, and provide an open-plan counter in Lovats Supermarket, Winfield Way.

A memo seen by the Gazette on October 14 reveals the new branch’s opening will be delayed due to unforeseen circumstances. But it does say the current branch will continue to operate until further notice.

When opened, the new branch will be designed to Post Office guidelines to ensure easy access and that there is adequate space for wheelchair users. There will also be a hearing loop at the counter. All staff will be trained to Post Office standards of service and security.

Post Office services will be available during the store’s opening hours, 8am to 9pm Monday to Friday; 9am to 9pm on Saturday and 11am to 6pm Sunday. The opening hours will increase by an extra 43 hours and 30 minutes a week, which will make the branch more convenient, offering people more choice of times to visit with earlier opening, later closing, Wednesday and Saturday afternoon and Sunday service.

Local residents and small business customers will be able to access a wide range of Post Office services during the extended opening hours, including Special Delivery, Local Collect, home shopping returns, online banking cash deposits and withdrawals.

Other services include withdrawals using a Post Office Card Account, sending funds abroad using Moneygram, and customers can pay bills, pre-order travel money, apply for travel insurance and top up mobile phones.

Suzanne Richardson, regional manager said: “We’re confident this vibrant new-style Post Office will meet customer needs.

“This modernisation is part of a major investment programme, the largest in the history of the Post Office and it will secure services for the future.”