New rules on buying from home

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Trading Standards officers are reminding Consumers that new laws which were introduced last year replacing The Doorstep Selling Regulations, give extra protection when buying goods and services from home.

These rules also apply to home improvement, repair and maintenance works.

Consumers who buy from traders who are trading away from business premises, for works costing more than £42, must receive prescribed information including cancellation rights.

The Business must follow certain rules before and after an order is placed.

Before an order is placed

The Consumer should receive information such as:

The business name and contact details

a description of the goods or services

the price, including all taxes

how a customer can pay

delivery arrangements, costs and how long goods will take to arrive

the minimum length of their contract

conditions for terminating contracts

information about the customer’s right to cancel within 14 days

After an order is placed

You should have received in writing after an order is placed and before the goods or services have been delivered:

details of what you have purchased

the total cost

arrangements for delivery

the minimum duration of any contract and arrangements for terminating the contract

how and when you can cancel an order and who pays for returning goods

an address where complaints can be sent

any guarantees or after-sales services you offer

conditions for terminating contracts

Failure to provide this information is a criminal offence under the Consumer Contracts (information, Cancellation and additional charges) Regulations 2013.

More guidance can be found on the CNES Website Trading Standards and Advice page: here