NHS trying to keep patients and loved ones in touch

A spokesman said: “During this difficult time, we recognise that it is more important than ever for inpatients to keep in contact with loved ones, especially with the Outer Hebrides entering Level 4 Lockdown and with hospital visiting restricted to essential visitors only.

“One family member who used the service recently said, “Using the ‘Virtual Visiting’ service was really quite simple. It was the first time I’d used it and was very easy to use. The video call itself is as convenient as a phone call but allows the patient and the person calling to see each other.”

The video calls are made by the patient’s family/friend to the patient from their own home, with the patient answering using a NHS Western Isles provided iPad.

The service is available seven days a week and available on a bookable basis (booking availability is however dependent on number of patients using service at any one time and ward clinic requirements).

Once a ‘Virtual Visit’ has been arranged in advance with the ward clerk, the caller will select from a list of options the hospital/ward button they require. This will enable them to then enter a virtual waiting area and await their call to be answered.

Access to the service can be found on the NHS Western Isles website landing page at: www.wihb.scot.nhs.uk, and is available to inpatients at Western Isles Hospital and Ospadal Uibhist agus Bharraigh, and will be rolled out to St. Brendan’s Hospital as soon as possible.