Confusion over flu jab letters

Patients who are entitled to the flu jab are being asked to call for an appointment.

Those in the Western Isles who are eligible for the influenza vaccination are now being urged to contact the health board to book an appointment on 01851 763304.

It is important that residents do not contact their GP practice as this year’s flu vaccination programme is being managed by NHS Western Isles.

The board was alerted to a number of issues relating to appointment letters that had been sent out, including some individuals who may have already made an appointment or in fact received their vaccination, receiving another letter offering them an appointment.

Letters have also been issued to individuals who are not eligible for the vaccination.

In other cases, some letters have been directing patients to clinics outwith their local area. Please don’t worry- when you call to book your appointment, local staff will assign you the correct clinic.

If you have not yet received an appointment letter and are eligible for the vaccination, contact NHS Western Isles to book an appointment.

The most vulnerable patients are being scheduled first, and staff will confirm which group patients fall into when they call.

Please note that phone lines (01851 763304) are open Monday to Friday, from 9am until 5pm. If it is more convenient, drop a message with your contact number to [email protected] and they will get back to you.

A spokesman said: “NHS Western Isles apologises for the confusion caused in relation to the distribution of letters, and thanks you in advance for your cooperation and understanding.

“We are working to make sure the most vulnerable patients are vaccinated first, and wish to thank the public for their patience as we roll out clinics over the next two months.

“All primary school children will be offered the flu vaccination administered by the local school nursing team, during October and November. Most of these school children will receive the vaccine in the form of a nasal spray, avoiding the need for an injection. Consent forms have been sent home for all primary pupils.

Visit www.nhsinform.scot for further information and a full list of eligible groups and conditions.