Police Scotland has launched a campaign to remind people of the appropriate way to use 101 and 999 numbers.
Around 2.8 million 101 non-emergency calls are made every year in Scotland, while just under half a million emergency calls are placed via 999. Most of those calls are made appropriately but some are not, for examples:
• A woman calling 999 to report her snowman had been stolen
• A man calling to say he had been given a ‘dirty look’ by his neighbour
• A woman dialled 101 reporting a large spider in her house and asking the Police to help as she couldn’t sleep
Although these calls may seem amusing, they are taking a call handler away from what could be an important 999 call and a member of the public who may need urgent assistance.
Chief Superintendent Roddy Newbigging, Divisional Commander of Police Scotland’s Contact Command and Control Division said: “Our message is simple - if it’s an emergency call 999. In a non emergency situation, dial 101.”
101 is available 24 hours a day, seven days a week and can be used from anywhere in Scotland to contact Police Scotland or any other force in the UK.