Advice jobs find new base in Stornoway

A job boost has come to the Western Isles this week with the announcement that Citizens Advice Direct are advertising 41 posts for a new call centre in Stornoway.

The newly refurbished premises at Gleann Seileach Business Park will become home to the service that offers free advice on a range of subjects including employment, welfare and consumer issues.

The move to Stornoway involves relocating the current Consumer Direct team based at Shawbost and expanding its workforce.

Above average wage packets await candidates who win the the highly sought after jobs due to the skill levels required.

And in a wider context the jobs could contribute an estimated £1.1 million to the local economy.

Posts for call handlers, team leaders and training personnel are already being advertised and it’s believed there will be high demand for the jobs leading to a fair amount of competition.

Ongoing job creation is a strong possibility as the new premises has scope for expansion. This could lead to a further 40 jobs being created in the future as a result of the move.

Kirsteen McDonald, Citizens Advice Direct’s CEO, said: “We are delighted to be developing the range of services we offer in the Outer Hebrides. We were initially attracted here from our Glasgow base because of the Islands’ excellent reputation for business services and we are optimistic about finding additional staff of the same high calibre”.

Online advertising to fill the post has already begun and the building should be ready by March.

A £370,000 development grant by Highland and Island Enterprises is hoped to deliver first class facilities at the business park.

The Highlands and Islands Outer Hebrides Area Manager, Archie Macdonald, said: “In Highlands and Islands the Financial and Business sector is vibrant, with a number of current growth projects across the area. This proposal represents a deepening and strengthening of the sector in the Outer Hebrides, which is a very welcome development in terms of attracting additional skilled and valued roles to the area”.