Appeal to respond to recent patient survey

Islanders who received a copy of the National Inpatient Patient Experience Survey are reminded to send in their responses as the comments will help NHS Western Isles to improve its services.

The surveys were sent out to a random selection of patients aged 16 and over, who had an overnight stay in Western Isles Hospital, St Brendan’s Hospital or Uist and Barra Hospital between April and September 2015. Patients were asked to provide feedback on their stay.

The survey pack contained a questionnaire which can be completed in several ways. The paper copy can be returned by post. It can also be completed online or by telephone, and details on how to do this are contained within the covering letter.

The survey covers six specific areas of inpatient experience: admission to hospital; the hospital and ward; care and treatment; hospital staff; arrangements for leaving hospital; and care and support services after leaving hospital.

The results of the surveys are expected this summer and will be used by the Scottish Government and each Health Board to see where things are going well and where there is need for improvement with information used by NHS Western Isles to improve service delivery.

Patient participation is entirely voluntary but very much encouraged. All information will be confidential and individual patients will not be identifiable in the results given back to the Health Boards.