CAB ‘overwhelmed’ by response to survey

OVER 400 people in the Western Isles have now responded to the Citizens Advice Scotland national survey about ‘rip off’ delivery charges.

CAB estimate that between 12 and 15 per cent of their 3,000 responses came from the islands – giving them a huge amount of evidence to take forward the campaign to stamp out unfair charges. The response time for the survey have to be extended at the end of last year due to demand for the public to allow their voices to be heard.

Susan McPhee, Citizens Advice Scotland’s Head of Policy said: “When we opened this survey we knew this was an important issue, but frankly we have been really taken aback by the scale of the response.

“It seems there is massive anger about this issue. People feel they are being ripped off, and in fact discriminated against - just because of where they live.”

She said this was only the beginning and CAB would now analyse the responses in detail and prepare a full report in the spring. They would be writing to some of the companies named in the survey to try and persuade them to change their pricing structures.

An Early Day Motion was tabled on the subject in Parliament last month which attracted support from 19 MPs, although was not signed by Western Isles MP Angus MacNeil.

Further examples in the most recent survey responses from the islands include one customer who order a sofa online from a retailer which was on sale. He was then contacted to say there would be a delivery surcharge of almost the cost of the sofa again.

Another online shopper pointed out that it was often subsidiaries of big companies who let them down.

Many of those responding to the survey said they regularly cancelled orders when told of extra delivery charges.