Ferry operator, CalMac, has paid £305,000 to passengers since July 2012 because of severe disruptions, figures reveal.
The numbers came to light after Highlands and Islands MSP, David Stewart, put a written question to the Transport Minister, Derek Mackay. Stewart asked whether the minister could tell parliament how much compensation had been paid because of severe disruptions.
The minister replied that from July, 2012 to present, a total of £305,758 compensation was paid to passengers by CalMac for this reason.
The minister then answered Stewart over the amount of compensation paid to passengers by Serco Northlink, also a ferry operator.
The amount paid over the same period by Serco Northlink, who operate far fewer services, was £6,485.
At Mr Stewart’s request, Minister Mackay also detailed under what circumstances claims for compensation are possible.
Mackay told parliament that as of December 18, 2012, claims for compensation can be made by passengers under EU provisions and that a copy of the terms and conditions are available on the CalMac website at: https://www.calmac.co.uk/on-board/passenger-rights
The minister concluded by saying that no compensation had been paid to freight companies by CalMac or Serco Northlink Ferries.
CalMac says it won’t compensate for weather-related issues or other disruptions over which it has no control.