Customers encouraged to ‘take part – be a part’ of Scottish Water’s future

A major consultation encouraging customers to help shape the future of water services in Scotland between now and 2040 was launched today.

Scottish Water is setting out plans to ensure it can continue providing high quality drinking water to all customers, protect and enhance the environment, support the economy, communities and invest in future water services across Scotland.

Deputy First Minister Nicola Sturgeon is encouraging everyone to have their say in the consultation.

The consultation document identifies potential challenges and opportunities – such as climate change, population change and developments in science and technology – which could arise in the next 25 years.

Douglas Millican, Interim Chief Executive of Scottish Water, said: “Scottish Water is a success story. In 10 years we’ve transformed the delivery of water services in Scotland with improved customer service, the lowest average household charges in the UK, water quality at its highest ever level and operating costs reduced by 40%.

“We provide significant investment every year which supports thousands of construction jobs across Scotland, as well as improving services for customers.

“But we are not complacent and, through this major consultation, we want to hear whether customers think we have identified the right priorities to build on our successes in the years ahead.

“We need to think now about the challenges and opportunities that may arise between now and 2040, as well as steps we might need to take to ensure water services and supplies are resilient and continue to be of the highest possible quality for all our customers – from Stranraer to Shetland.”

A dedicated consultation website has been launched with useful information for customers, interactive options and a video

Alternatively customers can have their say by writing to: Freepost RTBT-EEXB-EJRT, Scottish Water, Daldowie Office, Uddingston, Glasgow, G71 7RX

The consultation runs from November 14th until February 12th, 2013, after which Scottish Water will review customer feedback to help shape its final strategic projections and business plan for 2015-20, which will be published in October 2013.