Patients help NHS Western Isles get better

A random selection of patients who received care in hospital over the last 12 months are being asked about individual experiences of services to help target improvements, through ‘Better Together’.

The third Better Together Inpatient Patient Experience Survey was launched in February 2012, and 668 Western Isles individuals have been sent a questionnaire, which asks for details of the quality of care they received whilst in hospital.

Individuals who have received questionnaires are being encouraged to complete them by the end of April.

The Better Together programme is designed to support the NHS Board, staff and patients in service improvement by learning from patients their views on the way services are delivered.

NHS Western Isles received some positive results from surveys in 2010 and 2011, and also constructive feedback.

NHS Western Isles Chief Executive Gordon Jamieson said: “No one knows more about the experience of receiving care than our patients and it is important to hear their views about the local services and how they experience their care.

“Our aim is that patients have as positive an experience as possible when they are receiving care fromNHS Western Isles and we would encourage patients to let us know about their experiences through the Better Together programme.”